CURIOUSA LTD TERMS AND CONDITIONS
No one likes small print, so we’ve tried to keep our Terms and Conditions as clear as possible to ensure you get the best possible service and your Curiousa hand-blown glass lights are installed safely for you to enjoy for years to come.
- For our full Business Terms and Conditions 2023 click here
- For our full Consumer Terms and Conditions 2023 click here
Our samples are available to purchase here with each being a hand-cut sample of each of the 24 glass colours in our range as well as each of our 10 flex colours and 5 fittings finishes. Each sample costs £3 with a flat rate £5 postage fee and are posted with printed copies of our latest brochures. Special glass colours can be blown at a cost of £30 per sample.
Free-Blown and Bespoke Lighting
Bespoke commissions can be undertaken, with a quotation provided at the time of enquiry. As each piece is unique and free-blown, any small imperfections, slight variations in colour and size are all part of the making process. There may be small chips around the drill hole, which is an inevitable feature of hand-drilled glass. However, these will always be covered by the lamp holder.
LIGHT PIECES MUST BE INSTALLED BY A QUALIFIED ELECTRICIAN and in accordance with the customer’s country’s current wiring and building regulations. It is the customer’s responsibility to ensure all suspension points for any light piece is sufficient to safely hold the specified weight (see relevant weights on previous pages). Fixings to the ceiling are not supplied – please use suitable fixings for installation. Installation is the sole responsibility of the customer unless otherwise stated on the quotation.
Repairs & Maintenance
Upkeep of the light piece is the sole responsibility of the customer unless otherwise arranged. It is important that a qualified electrician undertakes electrical repairs. If you damage your light we offer a full repair service and a quotation will be supplied at the time of enquiry.
We recommend you polish the glass with a spray of water and an E-Cloth (www.e-cloth.com). Ensure the light is switched off when cleaning and care must be taken not to pull the flex or allow water to fall on the fitment. Regular dusting with a feather duster will also help keep the glass clean. Cleaning packs are available at an additional cost of £10 each (ex.VAT).
E26 fittings are supplied for North America and Japan. Instead of a three cord fabric twisted flex, a single braided flex is used for these fittings, available in all the standard flex colours. All individual parts used are UL rated. We do not stock E26 bulbs and these must be supplied by the customer.
Descriptions and Price
As the description of the goods or their prices may change at any time without notice, we advise that you contact us to confirm any details. Any weights, dimensions and capacities given are approximate only.
Conditions of Sale and Payment
Orders require payment in full for work to commence. It is important to confirm all details in the order and to check any associated designs or drawings are correct. For most orders we aim to deliver starting from 8 weeks from receipt of your payment and an estimated delivery date will be confirmed once this has been received. All orders will not be released/dispatched until full payment has been received. For large bespoke chandeliers and orders with a quantity of 15 or more pendants a longer lead-time will be required, to be confirmed at the time of ordering. If an order is placed but then cancelled, Curiousa Ltd will retain a 50% deposit.
Delivery and Collection
We deliver worldwide and costs are quoted at the time of ordering. Any taxes payable at the destination port, customs clearance fees, or any other costs, are the responsibility of the customer. For most orders we aim to deliver starting from 8 weeks from receipt of your payment, unless otherwise arranged (see above). A dispatch note will be emailed referencing a tracking number for each package; all packages have to be signed for on delivery. At delivery, the light must be checked thoroughly for damage. If it has been damaged in transit, a replacement piece will be resent at no extra cost. Any damage after delivery is not our responsibility and replacements will incur additional costs. If a customer organises their own shipping, once collected from our premises, risk passes to the customer, and any damage incurred thereafter will not be our responsibility.
Copyright and Intellectual Property Rights
Curiousa Ltd retains full rights to it’s intellectual property in relation to it’s products, including copyright of images, design & drawings exclusively prepared by Curiousa Ltd, copy from the Curiousa website or any online or printed media prepared by Curiousa Ltd or on it’s behalf, and that these rights belong solely to Curiousa Ltd.
We accept no responsibility and will have no liability for any claim arising through following advice, or using information of any kind stated on this website or through any form of communication, verbal or otherwise with Curiousa Ltd or it’s agents.
Keeping You Informed
All our customers who provide their email address to either request a quotation or purchase our lights will be added to our mailing list to be kept up to date on special events, news and product launches. You are free to unsubscribe at any time by using the unsubscribe function inlcuded with every newsletter. Your details will only ever be used by Curiousa Ltd. and are never passed on to any third party.
Sale or Return for Business Partners
We may supply our lights free of charge to display in showrooms or business premises, or for photoshoots and exhibitions on a Sale or Return basis. The length and terms of each Sale or Return may vary but should not last more than 6 months at which point it is the responsibility of the loanee to return the lights in their original condition, using the supplied packaging where possible.
Although the lights are supplied free of charge any transport costs for delivery or return shall be borne by the loanee.
Should the lights not be returned, or if they are returned damaged, the liability for the cost of the lights will fall with the loanee and an invoice will be raised accordingly.
Website and Privacy Policies
Click below for our Terms and Conditions for use of our website, or to view our privacy policies.
- For our General Terms of Website Use Policy 2023 click here
- For our Acceptable Use of Website Policy 2023 click here